At the scene

Being involved in an accident, no matter how minor, can be a stressful event for even the most experienced driver. Turn on your hazard lights and set up a warning triangle. Make sure you are as visible and safe as possible. If the stretch of road that the accident has occurred on is now obstructed as a result of the accident, it is necessary to contact the police so they can closing the road to make the area safe.

It is important that you obtain the following information or details and pass it on to us when you call the Helpline below:

  • Location and time of accident.
  • Details of all the vehicles involved and registration numbers.
  • The names, addresses and telephone numbers (preferably mobile phone) of the other drivers and of any witnesses.
  • The number of passengers in each vehicle and details of any known injuries sustained.
  • The insurance details of the other drivers
  • Property damaged and extent of damage.
  • If a Police Officer attends the incident record his or her name, number and police force.
  • If at all possible you should:
  • Make a rough sketch of the accident scene showing the position of the vehicles before and after the accident.
  • Take mobile phone photos of the scene and damage to vehicles.

Do not admit that you were to blame and do not sign anything at the scene.

What you should do next?

Please contact our Claims Helpline immediately, and in any event within 1 hour.

0333 241 9200

We are open 24 hours a day, 365 days a year.


Alternatively, if you would like to submit your claim via email, please do so via the following address:


* If your vehicle has been involved in an accident and is repairable, our Claims staff will start the process of organising repairs to your vehicle.

* In the event of a theft, we will provide you with the support you require and begin the process of settling your claim under this contract of insurance- please click the Theft link for further details.